FAQ

HOW DO YOU SHIP YOUR PACKAGES?

All of our orders are shipped via USPS, UPS and Postmates. Once your item ships, we will send you a tracking number. Each Beautiful Briny Sea order is carefully packaged to ensure that it arrives safely. Beautiful Briny Sea is not responsible for any lost or stolen items once delivered. All orders are shipped from Atlanta, Georgia.

WHEN CAN I EXPECT MY ORDER?

Our standard hours of operation are Monday-Friday 9-5pm EST. Orders are processed from our Atlanta Salt Shack within 2-3 days once the order is received. Once shipped, orders may take 2-4 days to arrive depending on your location. Shipping estimates do not include our production processing time.

DO YOU REPLACE DAMAGED SALT/SUGAR CANS?

At Beautiful Briny Sea, we want you to be 100% happy with your order. If you receive a shipment that was damaged in transit, please reach out to ahoy (at) Beautifulbrinysea (dot) com. We will discuss your order with you and determine the best option for replacement.

I ACCIDENTALLY SHIPPED MY ORDER TO AN INCORRECT ADDRESS. WILL YOU SHIP A REPLACEMENT BOX TO ME?

Please review all shipping information before submitting your order. If an error has been made, please contact us immediately via ahoy (at) beautifulbrinysea (dot) com to see if we can adjust the order. Once we ship a package to the listed address, we cannot be held responsible for re-sending a duplicate order. Please resubmit another order with the correct address and we will send the replacement order as quickly as possible.

CAN I TALK TO Y'ALL ABOUT BECOMING A WHOLESALE PARTNER?

Of course! Feel free to email us with a request or question (along with your re-seller permit) to: orders (at) Beautifulbrinysea (dot) com. We will review your request and determine if we are a wholesale match!

DO YOU OFFER GROUP SALES, CORPORATE GIFT DISCOUNTS OR PRIVATE LABEL RUNS?

We sure do! Every case is evaluated based on request, timetable needed and Minimum Order Quantities. If you would like to talk about a special project, feel free to contact: Charlie (at) Beautifulbrinysea (dot) com.

CAN I REQUEST A SPECIFIC PRODUCT SAMPLE TO BE INCLUDED WITH MY ORDER?

We are all about sharing the love of BBS with our amazing customers! Please include a note with your order if you would like to try a specific sample. Please note, we at times stock out of certain samples and cannot guarantee that a sample flavor will be included. We will do our best though!